Experience Management & Surveys
Experience Management for Senior Living and Home-Based Care Providers
Activated Insights Experience Management surveys give senior living and home-based care providers the ability to transform customer and employee satisfaction. Our survey data highlights the good, the bad, and the opportunities to improve both customer care and employee experience, ensuring your business can continue growing and succeeding.
How Experience Management Works
01
We collect customer and employee feedback via phone and digital surveys.
Our team engages a sample of your customers and staff each month to get detailed feedback and unbiased satisfaction scores.
02
Feedback and scores appear in your online dashboard.
You can view trends, benchmark performance against regional competitors, and pinpoint categories with the highest/lowest scores in your tailored dashboard.
03
We help you take action to make changes based on the feedback.
While you decide how you want to respond to feedback, our experienced Customer Success Managers are here as resources and always available to assist you.
04
You get data, awards, and quotes to use in marketing.
You can earn awards and recognition based on your satisfaction scores. We’ll also supply you with datasheets and reports that you can use in your marketing efforts.
Experience Management for Senior Living Facilities
Transform your residents’ experience and satisfaction with detailed insights about care quality, employee engagement, and more.
Great Place To Work® Certification™
Earn recognition, recruit more and better talent, and see how you compare to your peers with real feedback from your staff.
U.S. News Best Senior Living Recognition
Differentiate your company as a top senior living community with esteemed recognition from U.S. News & World Report.
Employee Engagement Surveys
Access workforce insights tailored to your people strategy, including custom analytics and pulse surveys with powerful action planning.
Onboarding & Exit Surveys for Employees
Better understand why people join and why people leave your company to improve your organizational capacity and retention.
Resident Engagement Surveys
Take advantage of data-driven recommendations using quantitative and qualitative feedback from your residents and family members to increase satisfaction, referrals, and occupancy.
Move-In & Discharge Surveys for Residents
Learn which locations score well and where there’s room for improvement with move-ins, and discharges through resident surveys.
Experience Management for Home-Based Care Agencies
Enhance your home care quality and retain your employees with comprehensive, data-driven insights.
Client & Employee Feedback Surveys
Each client or staff member surveyed rates your agency across five categories and answers follow-up questions about the scores. You can also pick custom questions to get the insights most important to you.
Experience Management Reports
Explore customizable reports designed by our experts to pinpoint your strengths and weaknesses as an agency and implement plans for improvement.
Net Promoter Score® Analysis
Learn which clients and employees are promoting your business and discover how to encourage more of them to become promoters.
Long-Term Trend Analysis
See how your satisfaction scores trend over time across ten rated categories measuring core aspects of your business.
Regional & National Benchmarking
Compare your scores against regional and national benchmarks to get a perspective on how you’re doing in the competitive market.
Proof of Quality for Your Marketing
Get satisfaction reports and client testimonials that you can use in your marketing materials, advertising, intake process, or meetings with referral sources.
“Our agency’s ability to keep annual caregiver turnover under 30% is a direct result of using Home Care Pulse’s (now Activated Insights) surveys.”
Laura Shaw-deBruin, Executive Director at Norwood Seniors NetworkWho Our Experience Management Program Helps
Activated Insights Experience Management offerings support essential positions
within your senior living or home-based care organization, helping your team improve and grow.
“Measuring client/employee satisfaction using Home Care Pulse (now Activated Insights) is key to getting my admin team to do their best work.”
Guy Tommasi, Owner of LIFETIME Care at HomeBecome Eligible for Best of Home Care® Awards
Based on the scores you receive from your clients and staff, you’ll be eligible to qualify for Best of Home Care awards—the top awards in the home care industry.
Agencies that qualify for these awards are recognized as top-tier providers and get access to exclusive marketing materials that can be used to advertise this distinction in the community.
 |
In-House Surveys |
Other Third-Party |
|
|---|---|---|---|
| Average Survey Completion | 98% | 15% | 15-40% |
| Custom Questions | |||
| Surveys Include Follow-Up Questions | |||
| Unbiased Feedback (Conducted by Third-Party) | |||
| Fulfill Legal Quality Assurance Requirements | All States | Some States | All States |
| Regional Competition Comparison | |||
| Track Trends Over Time | |||
| Automatic Online Reviews | |||
| Automatic Client Testimonials for Marketing Use | |||
| Caregiver Satisfaction Surveys | |||
| Earn Industry Recognized Awards | |||
| Scheduling Software Integration |
“All told the ROI on this investment has been substantial. Becoming a Home Care Pulse (now Activated Insights) customer is one of the best decisions I have made as an owner.”
Larry Aronson, Homewatch CareGivers of South Orange, NJYour Content Goes Here
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